top of page

Terms & Conditions

Slickk Detailing Toowoomba provides mini, full cleans and complete detailing services. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful.

​​

Drop Off Service Terms

​

We require payment to be made in full on the day of the scheduled service. If the customer is not picking up, they can leave payment in cash, or we will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a police report.  We require a 24-hour notice to cancel any booking/detailing service. Failure to do so will result in forfeiture of the deposit paid. We reserve the right to charge up to 1/2 of the scheduled detailing service if cancelled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service. We reserve the right to charge $100 non-refundable retainer if the customer has cancelled and rescheduled multiple times. We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know. We reserve the right to alter a booking or move a booking in accordance with weather conditions and/or equipment failure without penalty to the company. For your safety, please keep a safe distance, and not come near the vehicle why we are working on it to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle, please make sure to get our attention from a distance. We try to pay attention to our surroundings. We just don’t want you to get hurt by tripping over hoses, cords, and other hazards.

​

Photo / Video Rights

​

When scheduling services with Slickk Detailing Toowoomba, you give us the rights to post photos and videos of your vehicle before, during and after the service. We will not identify our clients by name without their permission before-hand.

​

Vehicle Terms

​

Please remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing. You must remove large amounts of rubbish and other debris from your vehicle prior to having it serviced.  If areas such as the centre armrest storage or glove compartment are not cleared, we will not be able to clean them due to the customer’s private personal belongings. Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before your scheduled appointment. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction. We reserve the right to charge each vehicle according to its condition, the type of vehicle and the customer location. We reserve the right to amend any price during the detailing should it differ from the original price. Additional fees will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, faeces, or other hazardous materials not previously discussed or disclosed. Pet hair and sand are two of the toughest items to remove from a vehicle with routine vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.

We make no promises when it comes to the removal of stains and/or odours from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult you on what can and cannot be done regarding your vehicle’s interior.

Odours cannot be removed by cleaning alone. They must be treated with ozone treatment and may require attention from a specialist. When it comes to windows, we try to be our best. But from time to time and depending on temperature windows may have a film. Please allow the car to cool and then take a microfibre towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause; this is simply the nature of how window cleaning chemicals work.

We are not responsible for damage due to heavily soiled, stained, or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings. The headliner is gently cleaned, however, there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised. We do not use harsh cleaning products on any interior or exterior areas. All our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces. We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle’s paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without comprising the clear coat. Exterior black or grey, textured, or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original colour.

Any wax, sealant, or coating not properly cared for will not last its intended durability length. We recommend safely hand washing. We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviours be encountered. We reserve the right to terminate service at any given time for any reason.

​

Paint Correction, Polishing & Scratch Removal

​

Some scratches may be too deep to remove safely. We will always do our best to minimize them but at the risk of removing too much clear coat, we will always err on the side of caution. It is better to live with a scratch VS taking away too much clear coat. There is only so much clear coat on a vehicle, and it can be VERY easy to remove too much material. Once the clear coat is breached and removed, the vehicle panel will need to be repainted.  It is comprised of a compounding stage AND polishing stage across the whole vehicle. This gives us the ability to remove deeper scratches and imperfections. Be advised, some imperfections may be SO DEEP that they even still cannot be removed with a Perfection Correction.

​​​​

​

  • Hours

  • Mon-Fri: 7.30am-4.30pm

  • Saturday: BY APPOINTMENT ONLY

  • Sunday: CLOSED

bottom of page